AMT Service and Support: Seamless and On-demand
07/19/2017 | Bulletin No : AMTNE17009
The intense competition that characterizes modern globalized markets underscores the convention that the characteristics of a superior product extend beyond the substance of the product itself. Service provided before and after a product is sold and ongoing support throughout the entire product lifespan often separates the merely adequate from the truly excellent. As the leading supplier of total touch solutions to industrial, medical, and commercial markets, AMT makes a wide array of resources available, not only, to expedite the development and launch of customer projects but also to ensure the continued success of ongoing product lines. This includes technical documents, product information, precautions, etc. AMT always stands by our customers and puts their satisfaction first to bring them the greatest value.
In terms of online resources, AMT prides itself on on-demand accessibility. Our website is divided into 3 sections tailored to the needs of different types of users.
AMT’s Main Website (http://www.amtouch.com.tw/)
If you are a potential customer or just curious about AMT products and services, AMT’s main website is a source for general company information including our energy conservation/environmental and corporate social responsibility policies and an overview of our resistive and projected capacitive (PCI or PCAP) touch solutions. Visitors can learn about our touch panel and controller product lines and download standard drawings, drivers, datasheets, and user guides in our “Downloads” area (https://goo.gl/V72Tnh). At the same time, we have a series of videos (https://goo.gl/j59bNG) for customer viewing that lets them further understand the superior functions of AMT products.
Partner Area (https://goo.gl/AbXxJ6)
AMT distributors can delve deeper into our online resources through access to AMT’s Partner Area. This area contains advanced technical manuals, product resources, inventory status, and other business information distributors may need. Drawings and specifications of specific touch panel models can be also found here, as well as, integration guides, application notes, control board and IC datasheets, firmware, PenMount utilities, and additional user guides. This gives distributors instant access to all the product and business information they need when talking to customers on the front lines.
VIP Area (https://goo.gl/j5Xyab)
End-user customers have access to AMT’s VIP Area. The VIP area puts emphasis on the resources most frequently required by end-user customers. This area has touch panel drawings and specifications, integration guides, firmware, and a lite version of PenMount utilities for end-user use.
In the real world, AMT sales representatives, partners, and distributors ensure seamless sales, service, and support no matter your location. Our subsidiary AMTouch USA handles North American sales. In Europe, our distributors include SCHURTER in Germany, Review Display Systems in the U.K., Unisystem in Poland, and Melchioni in Italy. Salt International, Bemax Technology, Shenzhen Lvduo Electronic, and Shanghai Zhuolang Computer Technology distribute AMT products in Taiwan, South Korea, South China, and East China, respectively. No matter where in the world you are, AMT sales representatives, distributors, and partners provide seamless sales, support, and service.
Wherever you are, AMT is ready to deliver the products, service, and support your project needs to succeed. The mission of our network of partners and representatives is to make the resources you require readily available at your fingertips. AMT welcomes you to take advantage of our fast and convenient organization for all of your touch control needs. Please feel free to contact an AMT sales representative to discuss a new or ongoing project today.
If you wish to receive AMT News Express continuously, please click the icon for subscription »
Advance to the future with AMT’s touch solutions.
Apex Material Technology Corp.
Address: No. 84, WuXun Street, Anle District, Keelung City 20446, Taiwan
TEL: + 886-2-2430 2666
FAX: + 886-2-2430 3255
North American Sales Office
AMTouch USA, Inc.
Address: 4055 N 128th Street Brookfield, WI 53005, USA
TEL: + 1-414-847-1814
FAX: + 1-414-445-1968