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About Linux

1
X window is not used in my Linux system. Does PenMount provide the kernel driver?

All PenMount Linux drivers must be used on X window. If your Linux operating system uses another graphical interface or no graphical interface such as QT Linux, embedded Linux, mini GUI, or Micro windows, please fill out [ Company Profile and Inquiry Form ] and [ PenMount driver demand form ] and we will contact you asap.

2
After installing the PenMount USB driver in Linux, touch and calibration works normally, but after unplugging and reconnecting to the same or another USB port, the cursor is not accurate during touch input and it cannot be calibrated normally. How do I resolve this problem?

The reason that touch input continues to function after unplugging and reconnecting the PenMount USB device or switching USB ports, is because the Linux inbox HID driver is driving the PenMount USB device and not the PenMount driver.  Therefore, touch input is inaccurate and PenMount calibration cannot be used. Linux only began completely supporting hot plugging and hot swapping after X window version 1.5.  If this Linux version is paired with PenMount Linux driver V3.6.1. or later, hot plugging and hot swapping will be supported.

3
After installing the PenMount Ubuntu 10.04 driver V3.0.1, there are some problems with the calibration function. How do I solve these problems?

Please install PenMount Ubuntu 10.04 driver V3.0.2, it fixes calibration issues.

4
Why do the old settings in /etc/xorg.conf disappear after I install the PenMount Device Driver ? How do I get those settings back?

The PenMount Linux device driver V2.3.0.15 and V2.4.1 will first backup /etc/X11/xorg.conf during installation and then overwrite it with PenMount specific settings to ensure that the touch screen operates correctly. If you have other settings in the original /etc/X11/xorg.conf, you will need to copy them manually back to the /etc/X11/xorg.conf. The backup of xorg.conf can also be found in /etc/X11/ with its original name concatenated with date and time.

5
Why is the PenMount controller still non-functional after installing the PenMount Linux Driver?

Please check the following list first. If it is still not working, please fill out the [ Company Profile and Inquiry Form ] & [ PenMount trouble shooting check form ], attach the configuration file ( xorg.conf ) and the log file ( Xorg.0.log ), and then send to [ [email protected] ]. Our customer service representative will provide you with the best solution as soon as possible.

  1. The PenMount Linux Driver matches the version of the Linux system ( kernel, X Windows System version )
  2. Read the readme file, and follow the instructions to install the driver.
  3. Remember that commands are case sensitive in the Linux system, so do not mistype anything.
  4. Make sure COM and USB port settings are correct.
6
How do I make the PenMount Linux driver work under the X Window System?

If the system is running Xfree86, please modify the xf86config file. If the system is using Xorg, please modify the xorg.conf file. Please reference the sample settings in the readme file and modify the file but be aware that incorrect settings may crash X Window. If you are having problems setting up the PenMount Linux driver, please fill out the [ Company Profile and Inquiry Form ] & [ PenMount trouble shooting check form ] and email the forms to [[email protected] ]. Our customer service representative will provide you with the best solution as soon as possible.

7
How do I use PenMount touch functionality in text mode of the Linux system?

Please install the PenMount Linux GPM driver which can be found on the [ Download ] page.

8
Can the PenMount Linux driver support screen rotation?

Yes. The PenMount Linux device driver supports screen rotation from driver version V2.3.0.15 onwards. Please make sure that the system is using XrandR module V1.2 for screen rotation.

9
Does the PenMount Linux driver support the emulation of mouse and button functions?

Yes. The PenMount Linux device driver supports mouse and button operating modes from V2.0 onward. Please set up the correct settings before installing the device driver. More information can be found in the readme.txt file of the device driver package.

10
Why does the cursor position incorrectly after installing the PenMount Linux driver ?

Please refer to calibration instructions in the readme of the driver files and conduct the calibration. If this still does not resolve your problem, please download and fill out the [ Company Profile and Inquiry Form ] & [ PenMount trouble shooting check form ], send the forms to: [email protected], we will solve your problem as soon as possible.

11
Why does the PenMount RS-232 controller fail to work on COM3, but works fine on COM1 and COM2?

Please check the following :

  1. Does the IRQ / IO address of COM3 conflict with other ports ?
  2. Does the COM port work correctly with other devices such as a serial mouse ?
  3. Is the COM port already occupied by other devices ?
  4. Most Linux systems have the wrong settings for COM3 and COM4 and user may need to perform the make kernel action again after changing settings. Please refer to other Linux documents for details.

For further  support, please download the [ Company Profile and Inquiry Form ] & [ PenMount trouble shooting check form ] and email the forms to [ [email protected] ]. Our customer service representative will provide you the best solution as soon as possible.

12
Why does the PenMount USB controller fail after switching USB ports?

Please follow the steps in the readme file and change the event settings.

13
Why does the calibration utility cause a segmentation fault each time it is executed?

Please make sure that the PenMount Linux driver and utility match the Linux distribution and always run the calibration utility with root  permission.

14
If hardware platform structure is ARM and the correspondent system platform is Linux or Android, does PenMount provide drivers?

If you use the ARM hardware platform, it utilizes Reduced Instruction Set Computing (RISC). Please contact us to fill out your company profile and sign a NDA. PenMount will provide the source code to allow you to drive our PenMount device successfully.

15
Does the PenMount Linux driver support multiple monitors?

PenMount Linux Driver 4.0 and later support multiple monitors. Please follow the steps below to set up monitor mapping.

1. Acquire monitor name:
Please run xrandr and determine the proper monitor name. “VGA1″ is the monitor name in the example below:
$ xrandr
Screen 0: minimum 320 x 200, current 800 x 600, maximum 3840 x 1920
VGA1 connected 800×600+0+0 0mm x 0mm
800×600        60.0*    56.0      0.0

2. To set up the monitor before installing the driver, please edit “penmount.ini,” find the section below, and change “Monitor=” to the name found in step 1:
##############################################################################
#  Mapped Monitor Settings
##############################################################################
Monitor=VGA1

3. To set up the monitor after installing driver:
3.1 If your system uses /etc/X11/xorg.conf to config the PenMount device:
Please modify the value of “Monitor” in the PenMount input section:
Section “InputDevice”
Identifier “PenMount”
Option “Monitor” “VGA1″
EndSection

3.2 If your system uses the PenMount config file below:
/usr/share/hal/fdi/policy/20thirdparty/99-x11-penmount.fdi
Please modify the value of “input.x11_options.Monitor,” as follows:
<merge key=”input.x11_options.Monitor” type=”string”>VGA1</merge>

3.3 If your system places the PenMount config file in the xorg.conf.d directory, for example:
/etc/X11/xorg.conf.d/99-input-penmount.conf
Please modify the value of “Monitor”:
Section “InputClass”
Identifier “PenMount Touch Screen”
Option “Monitor” “VGA1″
EndSection