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General Questions

1
What types of resistive touch controllers does PenMount offer?
  • PenMount 6000 series controllers support 4/5/8-wire resistive touchscreens and RS-232 or USB interfaces.
  • PenMount 9000 series controllers support 4/5/8-wire resistive touchscreens and the RS-232 interface.
  •  PenMount M1 series controllers are exclusively designed for AMT Multi-Finger (MF) resistive touchscreens and support RS-232 and USB interfaces. The M1 series controllers can detect touch input in 12 zones simultaneously.
2
What types of resistive touchscreens do the PenMount 6000 and 9000 series support?

The PenMount 6000 and 9000 series support 4/5/8-wire resistive touchscreens.

3
What is the difference between the PenMount 6000 and 9000 series controllers?
  • The PenMount 6000 series offers the latest models of resistive touch controllers. PenMount 6000 controllers operate more smoothly and support USB and RS-232 interfaces.
  • The PenMount 9000 series is an earlier product line and supports the RS-232 interface. PenMount 9000 series controllers are still used by many customers.
4
What are the features of PenMount M1 series controllers?

The PenMount M1 series supports input in a maximum of 12 different sectors.  These control boards must be paired with AMT’s Multi-Finger (MF) touch panels.  The panel sectors can be operated simultaneously but multi-touch operation cannot be performed within a sector.

5
If I would like to incorporate the PenMount 6000 series IC into my system, what should I do?

Please contact our sales window.  We will provide you with a “Hardware Application Guide” which includes relevant specifications, reference circuit diagrams, and a byte order mark (BOM) table to expedite your design process.

6
Can PenMount resistive touch controllers be paired with touchscreens manufactured by other companies?

Yes.

7
Have PenMount resistive touch controllers passed ESD testing?

PenMount resistive touch controllers coupled with an appropriate mechanical design can meet  IEC61000-4-2 ESD testing standards: Air Discharge 15KV, and Contact Discharge 8KV.

8
Do PenMount resistive touch controllers meet RoHS standards?

Yes. All PenMount resistive touch controllers, including control boards and ICs, are in compliance with RoHS standards.

9
Do PenMount resistive touch controllers provide matching cables and styluses?

Yes. Touchscreen cables, styluses, and drivers will be provided.

10
If I need to extend the length of the RS-232 or USB cable, what is the maximum tolerated distance between the PenMount resistive touch controller and the computer?
  • RS-232 cable: about 12 meters.
  • USB cable: about 5 meters.
11
PenMount control boards support both the USB and RS-232 interfaces. Can both interfaces be connected to the computer and used at the same time?

No. When both interfaces are connected, only the default setting – USB – will work.

12
Why is the cursor not working accurately after the driver is installed?

After the driver is installed, please perform calibration first to make sure the cursor works accurately.

13
Does the new version of PenMount's Windows Universal Driver work differently in Windows 2000/XP/2003/2008/Vista/7/8?

Support for touch devices was added in Windows Vista and continues in later Windows versions:

(1) Windows Vista/ 7 Professional or more advanced versions have built-in full touch support.

(2) Windows Vista/ 7 Starter support only partial touch functions.

(3) In Windows Embedded Standard 7, the Tablet PC feature must be selected to support touch.

(4) For Windows Server 2008/ 2008 R2, the Desktop Experience feature must be installed to activate touch.

(5) In Windows 8 / Windows Embedded 8 Standard / Windows Server 2012, the default setting supports touch.

Install the latest PenMount driver V2.4.2.325 In Windows 2000/XP, and the system will simulate a mouse device automatically. In Windows 2008/Vista/7/ 8, you can instruct the system to simulate a mouse device during installation.

Note: Windows Server 2008 does not contain the Desktop Experience feature in the default system setting. It is recommended that you install the touch panel as a “simulated mouse device” to make sure touch functions accurately.

14
If there are two or more monitors connected to the Windows desktop, can multiple touch devices be connected?

Yes. We can provide an instructions manual to help you set up multiple monitors.

15
Can two PenMount devices be supported simultaneously in WinCE?

No. WinCE does not support two or more devices. If you have a special requirement for two PenMount devices, please contact our sales staff.

16
Can two PenMount devices be supported simultaneously in Linux?

No. Linux can only support one PenMount device. If you have a special requirement for two PenMount devices, please contact our sales staff.

17
Does PenMount's Linux Driver support “Simulated Mouse” and “Simulated Keys”?

Yes. PenMount’s Linux Driver V2.0 or later versions can support these functions.

18
Does PenMount's Linux Driver support “Screen Rotation”?

Yes. Driver V2.3.0.15 or later versions can support this function. PenMount’s Linux Driver supports xrandr V1.2.

19
If the hardware platform is ARM or MIPS and the system is Linux or Android, can PenMount provide drivers?

The architecture of ARM or MIPS is RISC (Reduced Instruction Set Computing). Please contact our sales staff. We will provide you with PenMount’s Linux kernel driver source code for you to drive your PenMount device after you fill out your company profile information and sign the NDA.

20
How do I contact PenMount if I have other technical questions?

Please follow the links [ Company Profile and Inquiry Form ] and fill out your requests. We will reply as soon as we can.