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1
After connecting AMT PCAP product, touch control is unresponsive. What do I do?

Control Board

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm whether the cable connection is normal.
    • Confirm cable: please replace cable.
    • Confirm cable and control board connection: confirm whether control board probe is crooked.
    • Confirm touch panel and control board connection: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.

COF(ZIF)

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm connection between touch panel and mother board: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether driver version is correct.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.
2
After connecting AMT PCAP product, touch operation is normal initially but ceases after a period of time. Touch operation returns after reconnecting the touch panel. What can I do about this situation?

Control Board

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm whether the cable connection is normal.
    • Confirm cable: please replace cable.
    • Confirm cable and control board connection: confirm whether control board probe is crooked.
    • Confirm touch panel and control board connection: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.

COF(ZIF)

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm connection between touch panel and mother board: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether driver version is correct.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.
3
Why does insensitivity in certain areas of no touch response occur when restarting AMT PCAP products?

Control Board

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm whether the cable connection is normal.
    • Confirm cable: please replace cable.
    • Confirm cable and control board connection: confirm whether control board probe is crooked.
    • Confirm touch panel and control board connection: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.

COF(ZIF)

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm connection between touch panel and mother board: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether driver version is correct.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.
4
When do AMT PCAP products revert to single point operation?

Control Board

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm whether the cable connection is normal.
    • Confirm cable: please replace cable.
    • Confirm cable and control board connection: confirm whether control board probe is crooked.
    • Confirm touch panel and control board connection: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.

COF(ZIF)

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm connection between touch panel and mother board: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether driver version is correct.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.
5
When using AMT PCAP products, why am I unable to draw lines at the periphery of the panel?
  1. Basic Testing
    • Confirm firmware version.
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  2. Adjust edge compensation parameters: PCIUtility→Coordinate→Edge Compensation
  3. If line drawing is still impossible after performing steps “1” & “2” please provide entire system assembly diagram (including relative LCM position) to AMT.
6
When using AMT PCAP COF products, how do I return to the USB interface?

After connecting the USB, ground Tx (please add 10k ohm resistance), connect Rx to VCC (please add 10k ohm resistance), power up, and you will be able to return to USB from another interface.

COF Reset

7
How do I prevent false touch points when using AMT PCAP products?

Control Board

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm whether the cable connection is normal.
    • Confirm cable: please replace cable.
    • Confirm cable and control board connection: confirm whether control board probe is crooked.
    • Confirm touch panel and control board connection: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.

COF(ZIF)

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm connection between touch panel and mother board: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether driver version is correct.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.
8
When testing AMT PCAP products, a large discrepancy was discovered in the periphery of the panel. How can I correct this?
  1. Basic Testing
    • Confirm firmware version.
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  2. Adjust edge compensation parameters: PCIUtility→Coordinate→Edge Compensation
  3. If performing steps “1” & “2” does not correct this issue, please provide entire system assembly diagram (including relative LCM position) to AMT.
9
Why does the sensitivity of AMT PCAP product feel low? How do I adjust this?
  1. Basic Testing
    • Confirm firmware version.
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  2. Adjust sensitivity parameters: PCIUtility→Finger→Sensitivity
  3. If sensitivity is still an issue after performing steps “1” & “2”, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.
10
Why does an insensitivity issue occur after a long press on AMT PCAP products?
  1. Basic Testing
    • Confirm firmware version.
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  2. Adjust sensitivity parameters: PCIUtility→Finger→Sensitivity
  3. If sensitivity is still an issue after performing steps “1” & “2”, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.
11
How do I adjust AMT PCAP product is sensitivity is too high?
  1. Basic Testing
    • Confirm firmware version.
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  2. Adjust sensitivity parameters: PCIUtility→Finger→Sensitivity
  3. If sensitivity is still an issue after performing steps “1” & “2”, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.
12
Why do abnormal phenomena occur on AMT PCAP products?

Control Board

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm whether the cable connection is normal.
    • Confirm cable: please replace cable.
    • Confirm cable and control board connection: confirm whether control board probe is crooked.
    • Confirm touch panel and control board connection: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.

COF(ZIF)

  1. Go to task manager to confirm whether device is connected.
    If device has not been acquired, please confirm the following items:

    • Confirm connection between touch panel and mother board: clean the pin connector with an eraser and reconnect the control board.
    • Confirm whether driver version is correct.
    • Confirm whether operating voltage meets Controller Board Datasheet requirements.
  2. If task manager acquire the device, start PCIUtility to see whether the device is recognized.
  3. If PCIUtility does not recognize device, firmware settings may be different than the interface in use. Please refer to the Controller Board Datasheet to correct hardware settings.
  4. When PCIUtility recognizes the device, please confirm the following items:
    • PCIUtility→Diagnostic→open-short: confirm whether panel is normal
    • PCIUtility→Diagnostic→Noise Level: confirm whether environment is normal
    • PCIUtility→Diagnostic→System Reference: perform calibration
  5. If the item “4” tests fail or problems persist, please retrieve the log file from Debug→Log Current Device Information and send it to AMT for analysis.
13
Why is the device undetectable when using PenMount PCAP COF product?
  1. Confirm connection between touch panel and mother board: clean the pin connector with an eraser and reconnect the control board.
  2. Confirm whether driver version is correct.
  3. Confirm whether operating voltage meets Controller Board Datasheet requirements.
  4. Please refer to Controller Board Datasheet to confirm hardware connector.
  5. If the device still cannot be detected after performing the above steps, please contact AMT and prepare OS/ Driver/ Touch Panel/ Firmware/ interface information.
14
How do I use the LED on the PenMount controller to diagnose problems?
  • When pressing the touch panel, the LED will illuminate. When nothing is pressing on the touch panel, the LED will be dark. This indicates the circuit between “computer – controller – touch panel” is normal.
  • If the LED is constantly illuminated, the touch panel’s active area is being compressed by a mechanism or object or there is a pin correspondence error between the touch panel and controller.

(Remark: if the driver for the PenMount 6000 RS-232 has not been installed, the LED will be constantly illuminated.)

  • When pressing the touch panel, if the LED does not illuminate, the following reasons may be the cause: no power supply, touch panel malfunction, controller malfunction, connector error, or operation is occurring on the wrong side of the touch panel.
15
When using PenMount products with a RS-232 (UART) interface, why does the system indicate no device detected or is unable to operated device?

You can first confirm the system’s COM Port is operating normally or use the following PenMount provided testing software to determine whether the COM Port is occupied by other software or drivers:

Step 1: Connect the PenMount device to the COM Port.

Step 2: Uninstall PenMount RS-232 driver to prevent the driver occupying COM Port resources.

Step 3: Use the following testing tool accoding to operating system to determine whether COM Port resources are normal:

Operating SystemTesting SoftwareCommand
Windows XP/ 7/ 8232nt.exeC:>232nt com1 19200
Linuxpm_sniff#./pm-sniff /dev/ttyS0 19200
Dos232.exeC:>232 com1 19200

Remark: Please set according to your hardware baud rate and enter 19200 or 9600.

Step 4: After executing the aforementioned software, when you press the touch panel, touch data will be sent and indicate your COM Port is normal.  If no signal appears, COM Port resources may be occupied, making the PenMount driver unable to communicate with the PenMount hardware device.