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For Windows

1
What are the differences in installing the new PenMount Windows Universal Driver in Windows 2000/ XP/ 2003/ 2008/ Vista/ 7/ 8?

Microsoft Windows Vista and later operating system versions have increased support for touch devices:

  1. Touch control completely supported under Windows Vista / 7 Professional and later OS versions.
  2. Touch function settings only partially supported under Windows Vista / 7 Starter.
  3. The Tablet PC Feature Suite must be selected to use touch control under Windows Embedded Standard 7.
  4. The Desktop Experience Suite must be separately installed to use touch control under Windows Server 2008 / 2008 R2.
  5. Windows 8 / Windows Embedded 8 Standard / Windows Server 2012 support touch functions by default.

Install the latest PenMount driver V2.4.2.325, the Windows 2000/ XP system will emulate a mouse device.  If installed in Windows 2008/Vista/ 7/ 8 mouse emulation or touch device can be selected in the installation process.

Note: Since default Windows Server 2008 does not include the “Desktop Experience” suite, we recommend you install mouse emulation to avoid false touch issues.

2
In the Windows desktop system, if there are two or more displays, can a number of corresponding touch devices be used?

Yes, please contact us to obtain multiple monitor setting instructions for touch controllers.

3
After the Windows operating system enters Suspend Mode (S1 / S3), can it be awakened by a touch device”
  • The S1 wake up mechanism supports RS-232 and USB interfaces.
  • The S3 wake up mechanism does not support the RS-232 interface. If an USB interface is used, you should note whether the BIOS supports the S3 wake up mechanism, and you must enable “allow this device to restart standby computer” in Windows [Device Manager]→PenMount Devices [Content]→[Power Management]→restart.
4
Are there other ways to run the calibration program other than from the PenMount Control Panel?

Yes, please reference the following command to run the calibration program directly from the command line:

<Path To Install Dir>DmcCtrl.exe -calibration [ 0 | 4 | 9 | 16 | 25 ]

Remark: 0 refers to standard calibration; 4, 9, 16, 25 refer to advanced calibration (4, 9, 16, 25 points)

5
After installing the PenMount Windows Universal Driver and operation is normal. Why does operation halt if I replace or add a different PenMount control board model?

Please install the latest driver.  Updated device functions have been added to the latest driver.

6
After completing PenMount calibration, how do I resolve a device cursor that is still inaccurate?

PenMount’s advanced calibration function can correct touch panel linearity issues.  Normally, accuracy can be achieved after 9 point calibration.  When executing advanced calibration, please do not use your finger.  We recommend using a PenMount stylus to confirm touch and calibration points.  If there is still a large deviation after completing 25 point calibration, it is possible that your touch panel has aged to the point of severe linearity deviation and cannot be effectively corrected using PenMount calibration software.

7
Why is touch operation non-functional in the Windows 8.1 OEM? Is there a solution?

Since this is a Microsoft OEM version of the system, normal operation is limited to Touch logo touch devices. Microsoft recently removed the 8.1 OEM limit for touch operation, you only need to install the linked service update and you will be able to use touch devices not authenticated in Windows 8 on your system.

Link: https://support.microsoft.com/en-us/kb/3095649