Why is the PenMount USB Windows CE Driver failing to work? - FAQs | Manufacturer of Resistive | PCAP Touch Screen | PenMount Touch Screen Controller - AMT

1. In WinCE 4.0 / 4.1 / 4.2, this can be caused by the USB controller settings. USB 1.1 has two kinds of interfaces : OHCI and UHCI, please determine which kind of interface the system is using. If a USB mouse does not work on the Windows CE system, that means that there is something wrong in OHCI or UHCI settings. Windows CE 5.0 / 6.0 do not have to set up the USB interface. If operation is abnormal, please double check the USB connection.2. Please note that if you are using PenMount 6000 USB with firmware 6000.6.0.0 or later, you will need to use the PenMount 6000 USB Windows CE 4.2 V1.2 / 5.0 / 6.0 V3.0 driver or later for proper operation.3. If you are using PenMount 6000 firmware 6000.6.0.0, but your WinCE image has older PenMount USB device drivers built-in, including PenMount WinCE4.2 device driver V1.1 or PenMount WinCE 5.0/6.0 device driver V3.0 or older, you can still activate the touch screen by following the steps below: 〇 Add new registry key [HKEY_LOCAL_MACHINEDriversUSBLoadClients5345_24576Default3PenMount_USB_HID_Class_Driver] 〇 Copy all registry values under HKEY_LOCAL_MACHINEDriversUSBLoadClients5345_24576Default3_1_2PenMount_USB_HID_Class_Driver] to the above registry key without deleting the original registry key. 〇 Save registry 〇 Restart the system4. When using PenMount device driver V3.2 or older, the mouse cursor might stick to the center of the screen when using a brand new PenMount control board or IC. This is due to no calibration data stored in the PenMount control IC. To solve this issue, please use another input device such as a mouse or keyboard to launch the PenMount calibration program. After finishing calibration, the touch screen will be back to normal.This problem has been fixed in the latest PenMount device driver for Windows CE 5.0 / 6.0 V3.3. The cursor will not be locked in the center of the screen any more. Certified resistive, projected capacitive (PCAP) touch screens and PenMount touch screen controllers meeting international standards, ISO, UL E331240-A1-UL, REACH, and RoHS. All touch screen products are supplied with flexible production quantity and long term support.

Why is the PenMount USB Windows CE Driver failing to work?

AMT provides touch screen solutions, touch screen displays, optical bonding and Open Frame products for industrial, medical and transportation markets, creating a convenient one-stop service.

Why is the PenMount USB Windows CE Driver failing to work?

1. In WinCE 4.0 / 4.1 / 4.2, this can be caused by the USB controller settings. USB 1.1 has two kinds of interfaces : OHCI and UHCI, please determine which kind of interface the system is using. If a USB mouse does not work on the Windows CE system, that means that there is something wrong in OHCI or UHCI settings. Windows CE 5.0 / 6.0 do not have to set up the USB interface. If operation is abnormal, please double check the USB connection.

2. Please note that if you are using PenMount 6000 USB with firmware 6000.6.0.0 or later, you will need to use the PenMount 6000 USB Windows CE 4.2 V1.2 / 5.0 / 6.0 V3.0 driver or later for proper operation.

3. If you are using PenMount 6000 firmware 6000.6.0.0, but your WinCE image has older PenMount USB device drivers built-in, including PenMount WinCE4.2 device driver V1.1 or PenMount WinCE 5.0/6.0 device driver V3.0 or older, you can still activate the touch screen by following the steps below:
〇 Add new registry key
[HKEY_LOCAL_MACHINEDriversUSBLoadClients5345_24576Default3PenMount_USB_HID_Class_Driver]
〇 Copy all registry values under
HKEY_LOCAL_MACHINEDriversUSBLoadClients5345_24576Default3_1_2PenMount_USB_HID_Class_Driver] to the above registry key without deleting the original registry key.
〇 Save registry
〇 Restart the system

4. When using PenMount device driver V3.2 or older, the mouse cursor might stick to the center of the screen when using a brand new PenMount control board or IC. This is due to no calibration data stored in the PenMount control IC. To solve this issue, please use another input device such as a mouse or keyboard to launch the PenMount calibration program. After finishing calibration, the touch screen will be back to normal.

This problem has been fixed in the latest PenMount device driver for Windows CE 5.0 / 6.0 V3.3. The cursor will not be locked in the center of the screen any more.

Resistive | PCAP Touch Screen | PenMount Touch Screen Controller Manufacturing - AMT

Apex Material Technology Corporation (AMT), Taiwan, since 1998, is a manufacturer of resistive and projected capacitive (PCAP) touch screens, and PenMount touch screen controllers. Main products, including open frame touch screen monitor, optical bonding service, solutions for touch screen display, projected capacitive touch screen and resistive touch screen. Touch screen products and solutions particularly for industrial, medical, outdoor, public commercial and transportation applications.

Certified (ISO, UL, REACH, and RoHS) resistive, projected capacitive (PCAP) touch screens and PenMount touch screen controllers meeting international standards. All touch screen products are supplied with flexible production quantity and long term support.

AMT has been offering customers high-quality resistive and projected capacitive (PCAP) touch screens, and PenMount touch screen controllers, both with advanced technology and 20 years of experience, AMT ensures each customer's demands are met.

Mission & Vision
Mission & Vision

AMT is dedicated to quality. AMT's unique value lies in its ability to fulfill the diverse needs of customers.

Environmental & Energy Policy
Environmental & Energy Policy

AMT is committed to environmental conservation and the perpetuation of green energy.

Quality Certification
Quality Certification

AMT has obtained ISO 9001: 2015, ISO 13485: 2016, ISO 14001: 2015, ISO 45001:2018, UL, REACH, and RoHS certifications.