What are AMT's return merchandise authorization (RMA) procedures?
Customers inform AMT Customer Service of defective item(s).
Customer Service provides the customer with a RMA request form and a RMA tracking number. The customer fills out the RMA form and mails the defective item together with the form to AMT.
Customer Service receives item(s) and processes RMA form while informing sales and customer thereof.
Customer Service examines items, reports to customer, and returns referral and new item(s).
