PenMount Smart Analysis Tool
PenMount Launches PCAP Touch Smart Analysis Tool
30 Sep, 2025As touch applications continue to expand across various industries, customers or distributors need to quickly identify and resolve issues when end users encounter projected capacitive (PCAP) touch malfunctions. To optimize technical service efficiency, PenMount will launch the PCILogAnalysis smart analysis tool in October. This tool combines PenMount’s many years of touch technology expertise and practical experience. It can automatically analyze log files, simulate the judgment logic of professionals, and provide real-time recommendations. Through PCILogAnalysis smart analysis, end users can effectively solve problems, reduce repeated communication and errors, and improve the efficiency of using PCAP touch products.
Smart Analysis and Decision-Making
In the past, we provided the user-friendly PCIUtility to help customers obtain firmware information of PCAP touch controllers in end applications. Customers only needed to submit the generated log files to the PenMount team for analysis, and we could then deliver suitable solutions—saving time and costs of sending machines back and forth. To further improve service efficiency, customers can now directly import log files into the PCILogAnalysis tool for processing, quickly identify problems, and receive the best solution. Key features include:
- Simulates the reasoning process of professionals, automating the flow of “interpret, evaluate, and recommend.”
- Detects and analyzes common issues such as noise interference, water resistance issues, and touch panel test results.
- Offers precise suggestions (e.g., check controller grounding, use a three-prong power socket, etc.) to help users make immediate adjustments.
- Simplifies the technical support process and resolves most touch-related issues.
Advanced Optimization Functions
In addition to basic analysis and recommendations, the PCILogAnalysis can also provide optimized firmware parameter settings based on the analysis results. For example, when noise interference is detected, it will suggest appropriate anti-noise parameters and generate an INI file. Users only need to import this file into the controller firmware through PCIUtility to enhance noise resistance. A detailed user manual is also provided, covering complete operation procedures and explanations to help customers get started quickly and complete adjustments in the shortest possible time.
Supported Range
The PCILogAnalysis supports multiple PenMount PCAP touch controller firmware versions, as listed below:
- PM1310, PM1410, PM1415, PM1710, PM1715 PCAP touch controller boards with firmware V6.4 and V6.5.
- PM2300, PM2204 PCAP COF touch controllers with firmware V3.3.
- Recommended for use with PCIUtility V2.0 or later.
- PCILogAnalysis is available in both Chinese and English versions, with a user-friendly and simple interface.
PenMount will continue to introduce innovative technologies and deliver fast support and services for our customers. PenMount is your reliable partner in touch technology, and we look forward to working with you!
Feel free to download all of PenMount's standard product data and drivers from our website at: www.amtouch.com.tw or www.penmount.com. If you have any suggestions or comments please don’t hesitate to contact us at penmount_service@amtouch.com.tw or amt1@amtouch.com.tw. We look forward to hearing from you!
